Support

How to contact support

Email support and include the diagnostic details below. This is the right channel for notification issues, Social tab questions, friends, matches, Trick rooms, extra packs, unexpected scoring behavior, setup questions, and account deletion concerns.

Support email: support@quiss.me

What to include in your message

Strong diagnostic context makes support much faster. A short but specific report is better than a long message without device details.

• A short description of what happened and what you expected instead.
• The last screen, button, or notification you interacted with before the issue appeared.
• Your app version, device model, and operating system version.
• Whether notifications are allowed for Quiss in your device settings. If a live quiz notification had no answer buttons, note whether you expanded it.
• If the issue involves Social, include the friend handle, Trick-room invite code, leaderboard view, or match involved.

Quick checks before you email

Many quiz-delivery issues come from notification settings, timing configuration, or missing Social context rather than a broken app state.

• Confirm that notifications are enabled for Quiss in your device settings. Expand a live quiz notification to see the four answer options.
• Review your active hours in the Profile area to make sure your quiz window is still correct.
• If the issue involves Social, note whether it affects the leaderboard, friends, Friendly or online matches, or a Trick room.
• Check whether the quiz may have already expired, since each daily drop stays answerable for 15 minutes.

Deleting your account

Use Reset this device in Profile to delete your Quiss account, including your profile photo, score, friends, quizzes, extra packs, Trick rooms, and leaderboard rank. This cannot be undone. Quiss does not use Sign in with Apple or any other sign-in provider.

If you plan to contact support first, include that detail in your email so the issue can be understood in the right sequence.