Support

How to contact support

Email support for notification issues, trophies and showcases, Social, friends, matches, Trick and Powers rooms, extra packs, unexpected scoring, setup, and account deletion concerns.

Support email: support@quiss.me

What to include in your message

Strong diagnostic context makes support much faster. A short but specific report is better than a long message without device details.

• A short description of what happened and what you expected instead.
• The last screen, button, or notification you interacted with before the issue appeared.
• Your app version, device model, and operating system version.
• Whether notifications are allowed for Quiss in your device settings. If a live quiz notification had no answer buttons, note whether you expanded it.
• If the issue involves Social, include the friend handle, Trick-room or Powers-room invite code, leaderboard view, or match involved.
• For a trophy issue, include the trophy name, its current progress, and the quiz or room result you expected to count.

Quick checks before you email

Many quiz-delivery issues come from notification settings, timing configuration, or missing Social context rather than a broken app state.

• Confirm that notifications are enabled for Quiss in your device settings. Expand a live quiz notification to see the four answer options.
• Review your active hours in the Profile area to make sure your quiz window is still correct.
• If the issue involves Social, note whether it affects the leaderboard, friends, Friendly or online matches, or a Trick or Powers room.
• Check whether the quiz may have already expired, since each daily drop stays answerable for 15 minutes.

Trophies, showcases, and Powers answers

• Open Trophies from Today or Profile to see earned trophies and progress. Pick up to three earned trophies for your showcase; the first is your avatar badge in Trick and Powers rooms.
• Master trophies use 50 mastery in a core topic. Fan trophies use 25 correct room answers in a side topic. Check the specific trophy's goal before reporting missing progress.
• In a closest-number round, enter a whole number within the displayed bounds. Use Done to dismiss the keyboard, or adjust the guess with the slider and ±1 buttons. An invalid number keeps Lock in disabled.
• True-or-false rounds need an answer on all four cards before submission. Each player sees the same card order.
• After each Powers round, the result tray shows your round points and room standings. Swipe the player row to see everyone's total.
• If a room asks you to update for a topic, install the latest available Quiss version before joining again.

Deleting your account

Use Delete account in Profile to remove this Quiss account, including your profile photo, score, trophy progress and showcase, friends, quizzes, extra packs, Trick and Powers rooms, and leaderboard rank. This cannot be undone. Connect Google or Apple in Profile if you want to open the same player on another device later.

If you plan to contact support first, include that detail in your email so the issue can be understood in the right sequence.