Support

How to contact support

The quickest path for help is email. This is the right channel for notification issues, Social tab questions, friend or challenge problems, unexpected scoring behavior, setup questions, and data reset concerns.

Support inbox: support@quiss.me

What to include in your message

Strong diagnostic context makes support much faster. A short but specific report is better than a long message without device details.

• A short description of what happened and what you expected instead.
• The last screen, button, or notification you interacted with before the issue appeared.
• Your app version, device model, and operating system version.
• Whether notifications are allowed for Quiss in your device settings.
• If the issue involves Social, include the friend handle, leaderboard view, or challenge round involved.

Quick checks before you email

Many quiz-delivery issues come from notification settings, timing configuration, or missing social context rather than a broken app state.

• Confirm that notifications are enabled for Quiss in your device settings.
• Review your active hours in the Profile area to make sure your quiz window is still correct.
• If the issue involves Social, note whether it affects rankings, friend requests, or an active 1v1 round.
• Check whether the quiz may have already expired, since each drop stays answerable for one hour.

Resetting local data

You can reset Quiss directly from the Profile tab inside the app. This clears the saved profile, social data, quiz history, pending submissions, and notification schedule from the device.

If you plan to contact support first, include that detail in your email so the issue can be understood in the right sequence.